Can I change plans at any time?
You sure can. Changing plans is really simple and you can upgrade or downgrade your plan at any time in your account settings.
Is there a minimum commitment?
Astonish Email is a month to month service. We don’t believe in long-contracts or long-term obligations. You will be billed on a monthly bases, and when you cancel you will not be billed again.
How secure is your service?
We use industry standard 2048-bit ssl encryption for all website interactions so your data is handled securely. We also encrypt passwords and store your data in the securest servers available.
Our physical infrastructure is hosted and managed within secure data centers and utilize the latest cutting edge technology. We continually manage risk and undergo recurring assessments to ensure compliance with industry standards. Our data center operations have been accredited under:
We also have our application routinely attacked to ensure we keep everything as secure as possible.
How does the 14-day trial work?
During your free trial, you get full access to the Astonish Email system to test and 500 free emails to start sending live email campaigns.
What are my payment options?
We currently accept card payments from Visa, Mastercard….. through our online payment system.
Thank you for stopping by! We love ambitious small businesses, it's a fact! We passionately believe that small businesses are the lifeblood of the economy.
That's why we built Astonish Email to be the perfect email marketing tool for ambitous small businesses like yours. Allowing you to easily communicate with all of your contacts.
It's also astonishingly affordable, consistently generating the highest level of return on investment for our customers*.
Try our system right now and see for yourself how we can help your business grow.
*Astonish Email client survey 2012
At Astonish Email, we are aware of our responsibilities as a good Internet citizen and are dedicated to protecting the privacy rights of other Internet citizens. We vigorously oppose the sending of unsolicited e-mail (spam).
Astonish Email does not allow anyone to use our services for the purpose of sending spam. We refuse business from known spammers. If a current Astonish Email customer uses our services to spam anyone, that customer's service contract will be voided without refund.
We require that each e-mail message sent out from Astonish Email includes an easy way for subscribers to remove themselves via an unsubscribe link. If a recipient calls our offices and requests to be manually removed from a customer's list, we will manually unsubscribe the recipient from the customer's account.
Astonish Email may determine at its sole discretion whether a customer is spamming. There are a number of factors Astonish Email uses to determine whether a customer is spamming, including, but not limited to: complaints sent to abuse report addresses, SpamCop reports, complaints sent to any of Astonish Email's upstream providers, and evaluating a customer's mass e-mail statistics and recipient addresses. Decisions made by Astonish Email personnel regarding a customer's use of Astonish Email are final.
Regrettably, we cannot accept business from any company with emailing practices that would create a negative delivery reputation for Astonish Email. We also cannot accept companies in industries known for receiving a high volume of SPAM complaints. This includes, but is not limited to the following industries:
Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.
Any customer that sends spam is in violation of this Anti-Spam policy.
Even though a customer may not be sending spam, complaints may still be received by Astonish Email from a customer's recipients. It is Astonish Email's policy to respond individually to every complaint, so that the complainant knows his/her address was not harvested, sold, rented, or otherwise improperly added to a customer's lists. The Astonish Email Abuse staff takes the following steps anytime a complaint is received:
We need to make sure that we serve our customers in the best way possible. Proper response to spam complaints is essential to ensuring our reputation with e-mail providers all over the world. If Astonish Email is used to send out spam or if we do not respond to spam complaints to inform the complainants that they did indeed sign up for our customer's e-mailings, then we risk tainting our relationship with ISPs around the world and having our servers blocked by them.
We are here to help our customers maximize the effectiveness of their e-mailings, educate them as to the best e-mail practices, and help them to avoid spam complaints.
Every mass e-mail sent through Astonish Email must contain:
To pose questions about this Anti-Spam Policy, or to report spamming activity by one of our customers, please contact our abuse department at:
Astonish Email Limited
The Astonish Suite, 25 Orion House, Andover, Hampshire, SP10 3FG
Tel: 0844 443 6979
Astonish Email is committed to compliance with EU & US copyright law. Copyright owners have the right to notify Astonish Email, if they believe that an account user of a Astonish Email application has infringed the copyright owner's work(s).
Notifications of claimed copyright infringement must be submitted in writing to Astonish Email’s designated agent for receiving such notifications.
By email: email us
By mail: Astonish Email
ATTN: Adam Knight
Eagle House, Joule Road
Andover, Hampshire, SP10 3UX
Telephone: 0844 443 6979
To be effective, the notification of claimed infringement must be a written communication and must include the following information:
Astonish is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Astonish may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2009.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee of £5.00 will be payable, if you would like a copy of the information held on you please write to Astonish Marketing Limited, Eagle House, Joule Road, Andover, Hampshire, SP10 3UX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
ACCOUNT OWNER AGREEMENT AND SERVICE TERMS
Through its ASTONISH EMAIL (the "Services") Astonish Marketing Ltd ("Astonish") provides Internet marketers and other individuals a variety of tools and resources to collect visitor e-mail addresses and to create, launch, and manage online e-mail campaigns. This service may not be used for the sending of unsolicited e-mail (sometimes called "spam"). See our Antispam Policy . The following are the terms and conditions for use of the Services. By checking the "I accept these terms and conditions" box on the Sign Up page or after logging in for the first time, you accept these terms and conditions.
By using the astonishsystems.com or astonishemail.com, web sites (“Service”), all services of Astonish Marketing Limited (“Astonish Email”), you are agreeing to be bound by the terms and conditions (“Terms of Service”).
Astonish Email reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
Violation of any of the terms below will result in the termination of your Account. While Astonish prohibits such conduct and Content on the Service, you understand and agree that Astonish cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
Customers may access their Astonish Email account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses Astonish Email, is bound by the terms of this agreement plus the following specific terms:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL ASTONISH EMAIL OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, INFORMATION PROVIDERS, ACCOUNT PROVIDERS, LICENSORS, EMPLOYEES, DISTRIBUTORS OR AGENTS (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS " ASTONISH EMAIL") BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY MONEY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES, EVEN IF ASTONISH EMAIL SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. IN THE EVENT THAT NOTWITHSTANDING THE FOREGOING, ASTONISH EMAIL IS FOUND LIABLE TO YOU FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE LIABILITY OF ASTONISH EMAIL TO YOU WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU